IT Help is the single point of contact for all IT support at UiO. All students and employees may contact us if they have questions or problems with IT services at UiO, regardless of faculty or unit.
For international students:
In week 33, 34, and 35 we offer an open helpdesk for international students needing help with retrieving their username and password or resetting 2FA. The helpdesk is open from 13:00 - 14:00 Monday - Friday.
Please note that we are not able to help you with Studentweb, Canvas or any other student services during your visit to the helpdesk. We can only help with getting your username and password if you have not received an SMS from us, or with resetting 2FA. For all other enquiries, please use the contact methods below.
The helpdesk is in the reception on level 3 of Kristen Nygaards Hus (Gaustadalléen 23A). You are required to bring your passport as valid ID in order for us to help you.
Opening Hours
Telephone:
Weekdays: 08:30–17:00
Saturday: 10:00–15:00
Email:
Monday - Thursday: 07:00–20:00
Friday: 07:00–20:00
Saturdays: 10:00–15:00
Chat:
Weekdays: 09:00–16:00
- Telephone: 228 40 004
- Email: it-help@uio.no
- Book a Zoom session
- At certain hours there may be many people calling, making waiting times longer. We therefore recommend that you start a chat or send us an email if you require help.
- It is possible to make an apointment with one of our operators, meeting 3rd floor Kristen Nygaards hus (Gaustadalleen 23A) with apointment. The apointment vill be booked in accordance with one of our operators.
- We now offer Zoom sessions if you have IT problems not easily solved by other means. Read more about booking a session here.
What we can help with
- Questions regarding digital teaching
- Username and password issues
- Setting up UiO E-mail and Calendar
- Troubleshooting problems regarding login for UiO services
- Connecting to UiO's WiFi networks
- Services for those working from home or travelling
- Services and software such as Zoom, Nettskjema, and TSD
- Guest parking for visiting Kirsten Nygaards hus
If you are unsure where to inquire regarding IT problems or questions, you may contact us. If we are not the correct point of contact, we will send it to the correct place.
Courses
Operating messages
If there are or have recently been problems with an IT service, you can read about it here. (Norwegian only)