Literature
Kaasbøll, Jens: Developing digital competence - learning, teaching and supporting use of information technology, 2014. University of Oslo. Chapters 1-10.
Kaasbøll, Jens: Developing digital competence - learning, teaching and supporting use of information technology, 2014. University of Oslo. Chapters 11-15.
Bruton (2002) How To Manage The IT Helpdesk - A guide for user support and call centre managers
Auxiliary literature
Mutual learning
Bano & Zowghi (2013) User Involvement in Software Development and System Success: A Systematic Literature Review
Kensing & Munk-Madsen (1993) PD: Structure in the Toolbox
IT support
Munkvold (2003) End User Support Usage
Santhanam (2007) Mutual learning after development
Superusers
McNeive (2009) Super Users Have Great Value in Your Organization
IT user competence standards
Committee on IT Literacy (1999) Being Fluent with Information Technology
Calvani et.al. (2012) Are young generations in secondary school digitally competent? A study on Italian teenagers
Evaluation of training
Holton III (1996) The flawed four-level evaluation model
Ngoma, Kaasbøll, Aanestad (2008) From user training to in-service support
Software learnability
Grossman et.al. (2009) A Survey of Software Learnability: Metrics, Methodologies and Guidelines
Furnas et.al. (1987) The vocabulary problem in human-system communication
Training
Grossman & Salas (2011) The transfer of training: what really matters
Chillarege et.al. (2003) Learning from our mistakes: error management training for mature learners
Ruth Clark: Leveraging multimedia for learning, 2007. Adobe. Fulltext.
Learning
Grigoreanu et.al.(2012). End-user debugging strategies: A sensemaking perspective
Novick, Elizalde & Bean (2007) Toward a more accurate view of when and how people seek help with computer applications.
Coulson et.al. (2003) ERP training strategies: conceptual training and the formation of accurate mental models
Hearst (2003) Information Visualization: Principles, Promise, and Pragmatics
Vessey & Conger (1994) Requirement Specification: Learning Object, Process, and Data Methodologies
Aharoni, D. (2000) Cogito, ergo sum! Cognitive processes of students dealing with data structures
Furuta, T. (2000) The Impact of Generating Spontaneous Descriptions on Mental Model Development
Mitra et al (2005) Acquisition of computing literacy on shared public computers: children and the “hole in the wall.”
Translations of terms
English-French-Norwegisn-Russian-Spanish This file will be updated approximately weekly.
Slides
Superuser survey results - Handouts
Literacy and User competence standards - Handouts
Evaluation of Training - Handouts
Guidance for Assignment 5 - Handouts
User interface for learning - Handouts
Training for Transfer - Handouts
Learning problem solving - handouts
Use of IT for business – and how it is learnt
Learning Information - handouts
Learning IT concepts - handouts
Subject matter areas - handouts
Instructions and Directions - handouts
Tutorials
Exercises
Previous group asignments
Title in Norwegian means contents in Norwegian
EvaluationTrainingArchivalSystem
EvalueringKursSaksbehandlersystem
SuperbrukereFormalisertRolleOrganisertPraksisfellesskap
BrukerdokumentasjonVideoerBlogging
BrukerdokumentasjonVideoerFacebook
Previous exam papers
Eksamensoppgåve 2014 - nynorsk
Guidelines for external examiner - 2014
Guidelines for external examiner - 2013
A perfect submission composed by parts from several students. Some English, mostly Norwegian.
Exam paper 2012 - English, Fulltext.
Exam paper 2012 - nynorsk, Fulltext.
Exam paper 2012 - bokmål, Fulltext.
Exam 2012 - Guidelines for solution, Fulltext.
Test exam 2012, Fulltext.